Refund Policy at Empire College London   l Routes

Refund Policy:

This policy provides guidelines as to when ECL can refund an overseas deposit payment or course fees. It will also offer advice about the types of documents that are needed for a refund application to be processed successfully.

Refusal of Student Visa Application

In the case of applicants whose student visa application has been refused by the British Authorities in their home country and applicants have informed ECL no later than one months after the start date of the course, explaining the reasons for non-arrival, a refund will be issued. Only fees paid towards tuition fees will be refunded and not administration and registration fees.

 The following documents must also be provided:

1.      All Original documents issued by the ECL.

2.       Refusal documents issued by the British Embassy or High Commission.

If students wish to appeal against the refusal decision then ECL will keep the fees which have already been paid until the decision of the appeal has been made. If the original decision of refusal is not overturned the student must inform ECL no later than two months after the appeal hearing date in order to claim their refund.

Exceptional circumstances for refund refusal

• If the refusal document issued by the British Embassy or High Commission indicates:

  • That you presented at interview fraudulent documents.

  • That you provided fraudulent personal information.

  • Inadequate preparation for visa interview, where you couldn’t answer relevant questions about the college or your chosen course. For example, where this college is situated, which course you were intending to do, how the course would benefit your career plans in your home country, etc.
• If you decide to leave the course or are withdrawn by the College because of non attendance or non fee payment, your details will be passed to the Home Office.

Refund applications for reasons other than student visa refusals will not be considered. The College reserves the right to retain the whole deposit amount or course fees.

Overseas students and home students who transfer to another educational establishment within the UK or EU are not eligible for a refund of any payments already made in respect of tuition fees apart from: 

• In the event of course or class cancellation.

If you are due a refund you must contact ECL and pass on all relevant documents supporting your refund. If you do not qualify for a refund, you will be informed in writing.

It takes a minimum of 8 weeks for ECL to process a refund application, from the time full supporting documentation is received.

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